- Website Administrator Troubleshooting FAQ
- I've uploaded my files to the server, but I still see the InterWorx new account screen. What have I done wrong?
- I tried creating a subdomain webmail.domain.com, waited for it to resolve, and expected it to behave the same as domain.com/webmail. But it does not work. What am I doing wrong?
- I'm having problems logging into ftp with Windows Explorer. What's the problem?
- I recently changed my SiteWorx password and now FTP does not work. What's wrong?
Website Administrator Troubleshooting FAQ
This is a troubleshooting FAQ for website administrators.
I've uploaded my files to the server, but I still see the InterWorx new account screen. What have I done wrong?
When InterWorx creates a new account it adds three files to your html directory: index.html, 1.gif 2.gif 3.gif -- simply delete these files and your default page will appear if it’s one of the ones listed in the question above. If you are too lazy you can change the default document of your site to index.html and re-upload it, overwriting the InterWorx one. If this does not help, flush your browser cache and hit reload.
I tried creating a subdomain webmail.domain.com, waited for it to resolve, and expected it to behave the same as domain.com/webmail. But it does not work. What am I doing wrong?
It’s not quite that simple, the subdomain redirect ends up bypassing the /webmail/ redirect. The easiest way around this is to put an index.php file in the html/webmail/ directory that does the redirect like this:
<? header( "Location: http://domain.com/webmail" ); ?>
InterWorx uses mod_rewrite to catch the /webmail and /nodeworx /siteworx which rewrites requested urls on the fly.
The file /etc/httpd/conf.d/iworx.conf contains
RewriteRule ^/siteworx(/)?$ https://%{HTTP_HOST}:2443/siteworx/?domain=%{HTTP$
RewriteRule ^/nodeworx(/)?$ https://%{HTTP_HOST}:2443/nodeworx/ [R,L]
RewriteRule ^/webmail(/)?$ https://%{HTTP_HOST}:2443/webmail [R,L]
These will catch the directory from the url, but they won’t catch the subdomain as you specified. It is also possible to write your own additional rules here but be aware that they may be overridden by an InterWorx update. So that redirection will just ask for an url which the rewrite rules will catch and then rewrites it to the correct one.
I'm having problems logging into ftp with Windows Explorer. What's the problem?
The most likely culprit is the @ in your ftp username; if you replace it with %40 you should be fine. for example:
user%40domain.com:passwd@domain.com
instead of
user@domain.com:passwd@domain.com
We strongly suggest you find a program other than Windows Explorer to FTP with. There are many free FTP programs available on the Internet.
I recently changed my SiteWorx password and now FTP does not work. What's wrong?
Odds are you are trying to use the new SiteWorx password to login to FTP.
The SiteWorx login password and master ftp password are stored in separate places and are actually different. For convenience, when the SiteWorx account is created, the master ftp password is set to the same as the SiteWorx login password. But, after the SiteWorx account is created, changing one will not change the other.
