Frequently Asked Questions (FAQ)

The following pages will include answers to the most commonly asked questions about InterWorx-CP.

This FAQ contains a list of general InterWorx-CP Licensing related questions.

• Can I try InterWorx-CP before I buy it?
• Can I try InterWorx-CP's clustering feature before I buy it?
• How much does InterWorx-CP cost?
• What is the duration of the free single domain license period?
• I'm using the free single domain license and am ready to buy. How do I proceed?
• Can the free single domain license key be upgraded to a full Unlimited Domain License?
• Are there any limitations on the single domain license you give out for testing?
• I have a temporary license and ssl does not seem to work. What's wrong?
• Your website says your panel is a clustering panel, but I do not see the clustering functionality in your online demo. What's up?
• How do I change the IP that my InterWorx license is bound to?
• Am I allowed to redistribute/translate the contents of the InterWorx website and documentation?
• Do you have any Powered By InterWorx or Managed By InterWorx-CP buttons?
• Why does InterWorx-CP need to contact the licensing server four times a day?

This FAQ contains a list of general InterWorx-CP Billing related questions.

• Your website says monthly cost of a leased license is $24.95, so why am I being charged more than that?
• What does Pro-Rated mean?
• I ordered a One Time license from you but why am I now getting a notification to update my credit card on file?
• I just ordered, where is my license key?
• Why am I being billed for $0.00 every month?
• How do I stop getting these invoices for $0.00 each month?
• What forms of payment do you accept?
• I am a reseller. Why do I have to put a credit card on file?
• How long do I have to pay an invoice?
• If I buy now will I get a free update to the next version?

This FAQ contains answers to questions about InterWorx official support policies. You can also read our official support policy statement.

• What types of problems does InterWorx officially support?
• Where do I go for support with my InterWorx-CP Product?
• Do you offer telephone, live support, or instant messenger support?
• Do you offer 24hr support or a guaranteed response time?
• What is the difference between a direct client and an indirect client?
• Do I need to be a direct client to use the interworx.com support desk?
• Do I have to be a direct client to use the support forums?
• Will I always get a response from an InterWorx staffer when I post to the forums?
• Where do I post bug reports and feature requests?
• How do I know if something is a billable expense or not?
• Will InterWorx support help me recover from a disaster such as hard drive failure or a hacked box?
• How do I pay?

This FAQ contains a list of our most commonly asked questions about InterWorx-CP from new users or users who are considering purchasing an InterWorx-CP license.

• Is InterWorx-CP available as a non-clustered solution?
• How does InterWorx-CP compare feature wise to the other major control panels?
• What types of problems does InterWorx officially support?
• What is SiteWorx?
• What is NodeWorx?
• Is NocWorx under continued development and available to other data centers?
• What mail/dns/web server software does InterWorx-CP use?
• Does InterWorx support the FrontPage server extensions?
• Do I need to install a special version of Apache, qMail, proftpd, etc?
• Can I Use Sendmail, Postifx, or another MTA instead of qMail?
• Can I Use Bind instead of DJBDNS?
• Does InterWorx-CP use standard configuration files and locations?
• Is it safe to edit the configuration files from the shell or will this break InterWorx-CP?
• Is it safe to install Zend Optimizer and Ioncube on an InterWorx server?
• Do my databases count toward my disk quota?
• Can I add more than one domain to a SiteWorx account?
• Can I change the default date bandwidth on an account is restarted? ("Billing Date")
• I am securing my server, is it possible to change the ports my services run on?
• I want to secure the server, this at least involves changing ports. Can InterWorx work perfectly with modified mail ports, sql ports, sshd ports and maybe even ftp ports?
• When you say something is "experimental" what does that mean?
• Does InterWorx-CP have a "roadmap" of future features?
• Where can I get the most up to date info on what is coming with InterWorx-CP?
• When is the next release coming out?

If you are wondering if InterWorx-CP supports a particular feature, this is where to look.

• Does InterWorx work on a VPS?
• Does InterWorx support the FrontPage server extensions?
• Does InterWorx-CP support ssh "jails", a chrooted (jailed) ssh shell?
• Does InterWorx support a user defined SSL certificate?
• When are you planning to support php5?
• Does InterWorx-CP support the TXT DNS record?
• Does InterWorx support editng of CRON?
• Does InterWorx support SIM (Service Integrity Monitor)?
• Does InterWorx support Spamasassin?
• Does InterWorx-CP support iptables, apf, or another form of firewall?
• Does InterWorx-CP support PostegreSQL or another database server other than MySQL?
• Does InterWorx-CP intend to support Debian Linux?
• Does InterWorx-CP intend to support FreeBSD?
• Does InterWorx-CP support Gentoo Linux?
• Does InterWorx-CP come with GDLIB and ImageMagick installed?
• Does InterWorx-CP have pop before smtp capabilities?
• Does InterWorx have or plan to support ldap functionality?

Our Official Documentation also contains extensive faq sections:

• Installation FAQ
• Clustering FAQ
• Account Migration FAQ
• Website Administrator's FAQ
• Reseller's FAQ
• System Administrator's FAQ
• Troubleshooting FAQ