InterWorx will officially support our direct client’s issues with the InterWorx software and with the ancillary RPM‘s which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.

Problems with the RPMs we provide MAY NOT ALWAYS BE COVERED by general support. Many issues arising on a dedicated server are the job of the server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support (i.e. a SPAM bot is installed through an old phpBB on a server. Our RPMs are accessory to sending the e-mails but we are in no way responsible for fixing the issue).

IN SOME CASES, we will also provide support to clients of our Reseller Partners, but this is at our sole discretion, and we do expect clients to seek support primarily from their vendor.

AT OUR SOLE DISCRETION, we may assist clients with other minor issues related to InterWorx-CP, but these are generally billable at our normal hourly rate and we will work with each client individually on quoting and payment terms.

This statement refers to direct support through our support ticket system. Our support forums are available to ALL CLIENTS for peer to peer support.

What is SiteWorx?

SiteWorx is our website level control panel interface, accessible via http://yoursite.tld:2443/siteworx

Please visit the SiteWorx page for more information.

What is NodeWorx?

NodeWorx is our server level control panel interface, accessible via http://yourserver.tld:2443/nodeworx

Please visit the NodeWorx page for more information.

What mail/dns/web server software does InterWorx-CP use?

InterWorx-CP uses the following open source tools:

Apache Web Server (version 2.x)
Qmail/Vpopmail (mail transfer agent/mail delivery agent)
DJBDNS (DNS server)
ProFTPd (FTP server)

It is NOT possible to substitute alternative software services.

Does InterWorx support the FrontPage server extensions?

InterWorx does not currently support the FrontPage server extensions, nor do we expect to in the immediate future.

Both InterWorx staff and clients have devoted a significant amount of time and energy trying to get them to work on an InterWorx server, but no one has found a stable and relatively secure way to get them running and most attempts have failed completely. The problem lies in how we use the Apache Suexec setting (each SiteWorx account gets its own Linux user, as opposed to using the apache or nobody user) and the fact that we use separate virtual host configuration files instead of putting them in the bottom of httpd.conf. More specific info can be found by doing a search of our forums.

Should anyone find a solution that works and is relatively secure, please feel free to open a support ticket with the details and login info for a box where this has been successfully installed and our developers will be glad to take a look.

UPDATE: With the launch of the new Expressions Web product and the end of the FrontPage line, Microsoft is phasing out the dependency on proprietary server extensions. Enhanced functionality is now being offered through the use of the open source .NET framework available for both Windows and Linux. InterWorx has not done any testing on .NET but it should be easier to implement than FrontPage server extensions which were designed specifically for Windows.

Do I need to install a special version of Apache, qMail, proftpd, etc?

InterWorx-CP will install it’s own versions of these software packages during the install process. If other versions are installed they will (probably) cause errors in the install script and you will be asked to remove them, for that reason it is best to remove any versions of apache (or another web server), or any MTA, MDA, or FTP servers, before beginning the install.

Can I Use Sendmail, Postifx, or another MTA instead of qMail?

No, InterWorx only works with qMail.

Removing qMail and attempting to substitute another MTA will break InterWorx-CP and void your support warranty.

Can I Use Bind instead of DJBDNS?

No, InterWorx only works with DJBDNS.

Removing DJBDNS and installing BIND will break InterWorx-CP and void your support warranty.

Does InterWorx-CP use standard configuration files and locations?

Yes, for the most part InterWorx-CP uses the standard configuration file names and locations for the supported Linux distribution.

Is it safe to edit the configuration files from the shell or will this break InterWorx-CP?

Yes, it is safe to edit all of your configuration files from the shell without harming the control panel. InterWorx was designed that way. It parses the existing config files for settings to allow maximum customization.

This does not preclude some of your changes from possibly being overridden in an update.

The most common settings edited are those for Apache. To preclude them from being overwritten it is best to use a .htaccess file for single domains or additional apache cofiguration files placed in /etc/httpd/conf.d/. AllowOverride is set to All by default for just this reason.

php.ini should be safe to edit.

It is always best to keep local copies of the originals and your changes just in case you need to do a quick fix after an update.

Is it safe to install Zend Optimizer and Ioncube on an InterWorx server?

Yes, Zend Optimizer and Ioncube, can safely be installed on an InterWorx server. We use Ioncube to encrypt the InterWorx software.

Zend Platform has never been tested but should be fine.

Do my databases count toward my disk quota?

That depends on your configuration:

open /home/interworx/iworx.ini

and search for the line

partition=

e.g. cat /home/interworx/iworx.ini | grep partition=

your databases are stored in

/var/lib/mysql

partition="/"

then yes they are included.

If it reads

partition="/chooot"

partition="/home"

Then your databases are outside of that and not included in the quota.

Can I add more than one domain to a SiteWorx account?

This functionality that is included in version 3.0.

TIP: For those running older versions of InterWorx, the ONLY supported workaround for situations where you absolutely need to give a person the ability to have multiple domains, is to give the user a reseller account.

InterWorx may be updated to 3.0 for FREE with an active support contract.

Can I change the default date bandwidth on an account is restarted? ("Billing Date")

Yes, as of InterWorx 2.1 you can set your own “billing day” to the date the account was set up (or another date) rather than the first of the month as was previously required. This is helpful for those using “Anniversary Billing” in their billing software.

I am securing my server, is it possible to change the ports my services run on?

Yes it is possible (refer to the documentation for the software in question for instructions on how), but the service start/stop and up/down checks in SiteWorx and NodeWorx expect “normal” ports; as does the installed phpMyAdmin.

Do not forget to open the new ports in your firewall if you are using one!

Since InterWorx expects the default ports, if you change the port a service runs on it will show as down in the NodeWorx interface even if it is really up.

I want to secure the server, this at least involves changing ports. Can InterWorx work perfectly with modified mail ports, sql ports, sshd ports and maybe even ftp ports?

The server will work perfectly, but InterWorx will not. The service start/stop and up/down checks in SiteWorx and NodeWorx expect “normal” ports; as does the installed phpMyAdmin.

When you say something is "experimental" what does that mean?

It’s experimental in the sense that we (generally) don’t provide RPMs for it and won’t debug problems stemming from an install of it on an iworx-cp box. We will still support iworx-cp itself on a box with php5 or whatever as long as it isn’t the direct cause of any issues.

Does InterWorx-CP have a "roadmap" of future features?

No, there isn’t, for 2 reasons:

Our focus changes as clients suggest things so priorities don’t always stay the same. You can get a feel from reading the forums what’s coming in general by the feedback and our comments.
We don’t want to give any competitors juicy info

Where can I get the most up to date info on what is coming with InterWorx-CP?

Check out the forums: http://interworx.com/forums/

When is the next release coming out?

We generally release three or four full releases a year plus numerous point releases, usually consisting of bug fixes and minor enhancements. Other times the releases take longer.

At any given time, our official answer to this question is “when it’s done.”

We don’t believe in rushing out software that is not ready and thoroughly tested, which our long term users can attest to, and our own internal timetables change so often it is not fair to make them generally known.